Professionalism
- Well -trained and efficient client services
department.
- Highly skilled and trained collection
representatives.
- Continuous supervision by upper management.
- Licensed and fully insured.
- State of the art technology.
All money held in trust.
- Collection initiated and placement acknowledgment
report given within 72 hours of receipt of accounts.
- Extensive Skip tracing capabilities, including
Internet access, Electric Authority name and address microfiche, Media One cable
information and access to many databases- local, national and international.
- Local, national and international pursuit.
Bilingual collection representatives.
- System allows management to monitor the number of
calls and payment promises made per day, managing workflow for higher recovery results.
- Intelligent, trained, well-informed collection representatives trained to solve problems in the collection arena.
At no time is any information shared with any third party or other agency.
Training held monthly for updates on the Fair Debt Collection Practices Act. Flexibility
Pre-collection letter package.
Payment plans monitoring.
Alpha or numeric reports.
Capable of accepting accounts by hard copy, disk tape or electronic transfer.
Individual listing of closed accounts and reason for being closed.
Collection demand is for payment in full, however we do accept payment arrangements. All forms of currency accepted. Payments received by cash, checks, bank wire transfers, direct deposit and credit cards. We are licensed and registered with the Federal Reserve Board and the State of Florida Banking and Finance Commission to accept checking information over the phone and print the draft in our office for same day deposit of funds. Communication
All information shared with Allen, Lewis & Associates is held in the strictest confidence, at no time is any information shared with outside agencies or third parties.
Allen, Lewis & Associates can only be successful as you allow us to be by sharing information and handling debtor reaction once the account has been referred to our office.
At Allen, Lewis & Associates we encourage a close understanding between your organization and our offices. Situations involving payments made directly to your offices, problems associated with accounting, and three-way communication require a high degree of rapport. Our offices are always open for inspection. We encourage our clients and potential clients to visit our facilities regularly.
REMEMBER WE ARE AS CLOSE AS THE TELEPHONE
AND AS NEAR AS THE NEXT VISIT.